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Lending Risk Assessor

Please Note: The application deadline for this job has now passed.

Job Introduction

At 118 118 Money, we help people every day. Our innovative personal loans and revolutionary credit cards have been game changers in the UK financial services space, giving folks access to the affordable credit that we believe they deserve. To support our rapid growth, we’re bulking up our operational capabilities — that’s where you come in!

We’re hiring:

Based in Cardiff, this is an exciting and challenging position for highly motivated, dynamic and energetic individuals. You must enjoy working in a flexible, dynamic environment. This position will report to the Lending Operations Manager.

The ideal candidates will ensure enhanced due diligence on all required customer applications is carried out effectively and if necessary passed onto the Financial Crime Investigators. The candidate will be contacting customers to ensure the risk of fraudulent activity is reduced by verifying customer documents in line with legislation which is reflected in company policy and procedures.

Who you are:

You will be a customer champion and have a background in customer facing roles within financial services. Experience in reviewing bank statements and discussing customer’s finances is essential.

Role Responsibility

What you will do:

  • To review and verify documentation received to investigate potential fraudulent activity at application stage by analysing all available information, including bureau data, contact details, bank account information and identity documents, to reach a decision on whether to lend.
  • Complete the review and assessment of each flagged application within agreed SLAs.
  • Reviewing information provided by CIFAS database in accordance with the CIFAS rules.
  • Pro-actively contacting customers for additional information or clarification to meet lending conditions in a timely manner.
  • Follow existing processes, whilst actively seeking out new ways of identifying fraud and vulnerability in our systems and implementing ways to mitigate these.
  • Provide colleagues and customers with a professional and efficient service in an enthusiastic, professional and knowledgeable manner at all times.
  • Ensure effective management of individual workload & ensure that productivity targets are met.
  • Maintain an up-to-date knowledge of and ensure compliance with regulatory and legislative information related to Consumer Finance products and services (e.g. Money Laundering, Data Protection, Consumer Credit, Proceeds of Crime Act, Fraud Act etc.).
  • Communicate clearly in writing and verbally, including by phone, to customers, external agencies and senior management.
  • Identify and investigate all suspicious activity, reporting and documenting to NCA and MLRO as appropriate, and in compliance with regulations and company procedures.
  • To investigate potential Sanctions and Politically Exposed Persons matches, liaising with the Compliance team in a timely manner.
  • To investigate any Notices of Correction and liaise with the customer as necessary.

The Ideal Candidate

What you’ll need:

  • Previous experience and in depth knowledge of consumer lending is required.
  • Previous exposure to and understanding of anti-financial crime systems & controls.
  • Proven expertise of fraud prevention and financial crime investigation within a regulated consumer lending environment is required.
  • Dynamic, flexible and enthusiastic and a strong team player
  • Computer literacy including MS Office
  • Strong communication skills and attention to detail.


Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete a standard CRB, identity & adverse finance check to comply with regulatory requirements.

About the Company

What you’ll get:

  • Competitive compensation at £28k p.a. + Bonus scheme
  • Being valued as an individual from our team
  • Wide business exposure, both in term of projects and stakeholders
  • Direct contribution to business transformation and growth
  • Huge learning and career progression opportunities

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